TROUBLE SIGNING IN ? Let us help you retrieve your account.


If you have lost your password for the TELUS 9-1-1 system and wish to reset it, a temporary password will be sent to your registered email. Please use the link below to get started.

Password Reset

If you have lost your User ID for the TELUS 9-1-1 system please click on the indicated contact listed below and send the following information via e-mail:

• Full Name
• Business Name
• Business Address
• Business Phone Number
• Business e-mail address
• A brief description of what you need

e.mail to:

[email protected]

Your access for lost User ID will take 1-2 business days to process. You will be notified by e-mail of your User ID.